Contact Center

Contact Center Express

With iSycol Contact Center, you can differentiate from the competition where it matters most – the customer experience.
Customizable call flows and exceptional QA features help ensure more efficient interactions Voice, chat, and e-mail queues combine into a single omni-channel experience Real-time customer insights speed agent-customer interactions Dynamic notifications extend reach while respecting audience preferences Deep historical reporting helps drive improved future interactions.

The Contact Center Made Simple!

A cost-effective voice-only contact center capabilities, available directly from your Elevate desktop app.

  • Inbound Voice Queues

  • Supervisor functions including monitor, barge and whisper

  • Real-Time & Graphical Reports

  • Call Recording

  • Available only with Elevate
    *Product and feature availability may vary by region.

    Contact Center Pro

    With iSycol Contact Center, you can differentiate from the competition where it matters most – the customer experience.

    Customizable call flows and exceptional QA features help ensure more efficient interactions Voice, chat, and e-mail queues combine into a single omni-channel experience Real-time customer insights speed agent-customer interactions Dynamic notifications extend reach while respecting audience preferences Deep historical reporting helps drive improved future interactions.

    Extend your customer experience.
    A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale.

    Full-featured, omni-channel capable contact center platform. Companies who need to optimize interactions and connect with customers via multiple channels.

    All Contact Center Express functionalities plus

  • Inbound Voice Queues

  • Supervisor functions including monitor, barge, and whisper

  • Real-Time & Graphical Reports

  • Call Recording

  • Scheduled, Historical, and Custom Reports

  • Customizable IVRs

  • Skill-Based, Geo & Rule-based Routing

  • Email, Chat, and SMS channels add-ons

  • And much more…

  • *Product and feature availability may vary by region.

    Contact Center Elite

    With iSycol Contact Center, you can differentiate from the competition where it matters most – the customer experience.

    Customizable call flows and exceptional QA features help ensure more efficient interactions Voice, chat, and e-mail queues combine into a single omni-channel experience Real-time customer insights speed agent-customer interactions Dynamic notifications extend reach while respecting audience preferences Deep historical reporting helps drive improved future interactions.

    Optimize your customer experince
    A full-featured omnichannel Contact Center solution with powerful integrations capable of delivering the ultimate customer experience.

    All Contact Center Pro functionalities plus

  • Chat, email & SMS Channel Queues

  • Outbound Notification Campaigns (Voice, email & SMS)

  • Schedule Manager

  • QA Evaluator Templates & Scoring

  • Custom CRM Integrations

  • Advanced self-service IVR applications

  • Available with Elevate or with your existing phone system
    *Product and feature availability may vary by region.